Refund policy

Returns and refunds

You may request a return within 30 days of receiving your item. Items must be unused, in the condition received, and in their original packaging. Proof of purchase is required.

To request a return, email honeypunchwoodworks@gmail.com with your order number. Please contact us before sending anything back. We will provide return instructions after reviewing your request.

Custom and personalized items

Custom-made and personalized items are not eligible for returns for change of mind. This does not affect your rights if an item arrives damaged, defective, or incorrect.

Damage or incorrect items

Please inspect your order when it arrives and contact us promptly if it is damaged, defective, or incorrect. Include your order number and photos so we can assess the issue and arrange an appropriate resolution.

Return shipping

You are responsible for return shipping costs for change-of-mind returns. For damaged, defective, or incorrect items, contact us before purchasing return postage so we can arrange the next steps. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

This policy does not limit any rights you have under applicable consumer protection laws.